Opens in a new tab
Security Notice - We recently identified unauthorised access to a system previously used by KOKIO to manage customer contact and invoicing information. The affected system has been secured and is being retired. Read our Security Notice.

Terms and conditions

Effective date: 22 July 2026

1. Introduction

Welcome to Kokio.

These Terms and Conditions govern your access to and use of the website located at https://kokio.co.za, including its pages, content, features and contact forms.

The website is operated by KOKIO (PTY) LTD (“Kokio”, “we”, “us” or “our”), a private company registered in the Republic of South Africa.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please stop using the website.

2. About These Terms

These Terms and Conditions apply to the use of the Kokio website. Any services supplied by Kokio, including website development, website hosting, design, ecommerce, SEO and digital marketing services, may be governed by a separate quotation, proposal, service agreement or other written terms.

If there is a conflict between these website terms and a signed service agreement, the signed service agreement will apply to the relevant services.

Nothing in these Terms and Conditions is intended to limit any rights that cannot legally be limited under South African law.

3. Acceptable Use

You may use this website for lawful personal or business purposes.

You may not:

  • Use the website in a way that violates any applicable law.
  • Attempt to gain unauthorised access to the website, its server, databases or connected systems.
  • Introduce viruses, malicious code or other harmful technology.
  • Interfere with the security, operation or availability of the website.
  • Collect information from the website through unauthorised automated means.
  • Use the website to distribute unlawful, misleading, offensive or harmful material.
  • Copy or exploit website content for commercial purposes without our written permission.
  • Misrepresent your identity or relationship with another person or business.

We may restrict or suspend access where we reasonably believe that the website is being misused or that these Terms and Conditions have been breached.

4. Information and Enquiries

Information provided on this website is intended to give a general overview of Kokio and its services. It does not constitute a binding quotation, professional advice or a guarantee that a particular service will be suitable for your business.

Submitting an enquiry, support request or contact form does not create a service agreement between you and Kokio. An agreement will only be formed once the relevant scope, pricing and terms have been accepted by the parties.

You are responsible for ensuring that the information you provide to us is accurate, complete and current.

5. Quotations and Services

Any quotation or proposal supplied by Kokio will be valid for the period stated in that document. The scope, fees, payment terms, estimated timeframes and deliverables for a project will be set out in the applicable quotation, proposal or service agreement.

Project timeframes may depend on the client supplying approvals, content, access credentials, feedback or other required material on time.

Unless expressly stated otherwise in writing, information on this website does not constitute a fixed offer to provide services at a particular price.

6. Consumer Rights

Where the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or another consumer-protection law applies to a transaction, your statutory rights remain in effect.

Any applicable right to cancel an electronic transaction, cooling-off period, refund right or remedy will be determined by the nature of the transaction and the applicable law.

Nothing in these Terms and Conditions excludes or restricts a right or remedy that cannot lawfully be excluded or restricted.

7. Cookies

This website uses cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where permission has been provided, support marketing activities.

Essential cookies may operate because they are required for the website to function. Optional analytics, preference and marketing cookies will be managed according to the choices available through our cookie consent tool.

You can accept, reject or change your optional cookie preferences through the “Manage Consent” feature on the website.

Further information about how we process personal information should be provided in our Privacy Policy.

8. Personal Information and Privacy

When you use this website, contact us or submit information through a form, we may process personal information about you.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and our Privacy Policy.

Our Privacy Policy explains:

  • What personal information we collect.
  • Why we collect and use it.
  • Who we may share it with.
  • How long we retain it.
  • How we protect it.
  • What rights you have in relation to your information.
  • How to contact our Information Officer.

Please read our Privacy Policy before submitting personal information through the website.

9. Intellectual Property

Unless otherwise stated, all intellectual property rights in the website and its original content belong to Kokio or its licensors. This includes text, graphics, branding, logos, layouts, illustrations, photographs, video, software and other website material.

You may view and use the website for ordinary personal or internal business purposes.

Without our prior written permission, you may not:

  • Republish material from the website.
  • Sell, rent or license website material.
  • Reproduce or commercially exploit website content.
  • Modify or create derivative works from our content.
  • Remove copyright, trademark or ownership notices.
  • Present Kokio’s work or content as your own.

You may share a direct link to publicly available website content, provided that the link is lawful, accurate and does not falsely suggest that Kokio sponsors, endorses or is affiliated with you.

10. Trademarks

The Kokio name, logo and related brand elements are trademarks or proprietary assets of Kokio.

You may not use the Kokio name, logo or branding in advertising, marketing, website links or other public material without prior written permission, except where the use is legally permitted.

11. User-Submitted Content

Where the website allows you to submit enquiries, comments, reviews, files or other content, you confirm that:

  • You have the right to submit the content.
  • The content is accurate to the best of your knowledge.
  • The content does not infringe another person’s rights.
  • The content is not unlawful, defamatory, discriminatory, threatening or malicious.
  • The content does not contain harmful code or unauthorised promotional material.

You retain ownership of your content. However, you give Kokio permission to receive, store, reproduce and use it to the extent reasonably necessary to respond to your enquiry, provide the requested service, administer the website or meet our legal obligations.

We may remove or restrict content that breaches these terms or applicable law.

12. Links to Other Websites

This website may contain links to third-party websites, platforms or services. These links are provided for convenience and information.

We do not control third-party websites and are not responsible for their content, security, availability, privacy practices or terms. A link does not necessarily mean that Kokio endorses the third party.

You access third-party websites at your own discretion and should review their applicable terms and privacy policies.

13. Linking to the Kokio Website

You may link to the Kokio website provided that the link:

  • Is fair and lawful.
  • Does not damage or take advantage of Kokio’s reputation.
  • Does not falsely suggest sponsorship, approval or endorsement.
  • Does not appear on a website containing unlawful or harmful content.
  • Leads users to the relevant Kokio webpage without altering its content or appearance.

You may not frame this website within another website or use Kokio’s logo as part of a link without our prior written permission.

We reserve the right to request the removal of any link to the website. Where we make such a request, you agree to remove the link within a reasonable period.

14. Website Availability and Accuracy

We take reasonable steps to keep the website available, secure and accurate. However, we do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will be free from errors or harmful components.
  • All information will always be complete, current or suitable for a particular purpose.
  • Every website feature will operate on every device or browser.
  • Third-party integrations will remain available.

We may update, suspend or discontinue parts of the website when reasonably necessary.

15. Important Limitation of Liability

THIS SECTION LIMITS KOKIO’S POTENTIAL LIABILITY. PLEASE READ IT CAREFULLY.

To the fullest extent permitted by South African law, Kokio will not be liable for indirect, incidental, special or consequential loss resulting solely from your use of, or inability to use, this website.

This may include loss resulting from reliance on general website information, third-party websites, interrupted access, incompatible technology or unauthorised interference outside Kokio’s reasonable control.

Kokio’s liability will not be excluded or limited where doing so would be unlawful. This includes liability that cannot be excluded under the Consumer Protection Act or liability arising from fraud, wilful misconduct or gross negligence to the extent provided by applicable law.

Different liability provisions may apply to paid services and will be contained in the relevant quotation, proposal or service agreement.

16. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims or reasonable costs arising directly from:

  • Your unlawful use of the website.
  • Content you submit in violation of another person’s rights.
  • Your material breach of these Terms and Conditions.

This clause does not require you to compensate Kokio for loss caused by Kokio’s own unlawful conduct, gross negligence or breach of an obligation that cannot legally be excluded.

17. Security

You are responsible for using suitable security measures when accessing the website, including maintaining secure devices, internet connections, passwords and login credentials.

If you become aware of a security vulnerability affecting the website, please report it to us and do not exploit, disclose or attempt to access information through the vulnerability.

18. Changes to These Terms

We may update these Terms and Conditions when our website, services, operational requirements or legal obligations change.

The updated version will be published on this page with a revised effective date. Material changes will apply from the date stated in the updated terms.

Your continued use of the website after changes take effect will constitute acceptance of the updated terms, subject to any rights you may have under applicable law.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to the website or these terms will be subject to the jurisdiction of the South African courts with the authority to hear the matter.

Where applicable, consumers may also approach an appropriate consumer-protection body, ombud, regulator or alternative dispute-resolution forum.

20. Complaints and Disputes

If you have a complaint relating to the website or Kokio’s services, please contact us using the details below. Include your name, contact details and enough information for us to investigate the matter.

We will acknowledge and consider complaints within a reasonable period.

Nothing in this section prevents you from exercising any right to approach the National Consumer Commission, the Information Regulator, a relevant ombud or a court with jurisdiction.

21. General Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure or delay by Kokio in enforcing a right does not mean that the right has been waived.

These Terms and Conditions apply only to website use. They should be read together with our Privacy Policy, Cookie Notice and any separate agreement governing services supplied to you.

22. ECTA Supplier Information

The following information is provided in accordance with the Electronic Communications and Transactions Act 25 of 2002, where applicable:

Full legal name: KOKIO (PTY) LTD

Legal status: Private company registered in South Africa

Place of registration: Republic of South Africa

Directors or office bearers: Bradley Taylor 

Physical address: 38 Valley Drive, Forest Hills, Kloof, KwaZulu-Natal, 3610, South Africa

Address for legal notices: 38 Valley Drive, Forest Hills, Kloof, KwaZulu-Natal, 3610, South Africa

Telephone number: +27 82 857 3389

Email address: brad@kokio.co.za

Website: https://kokio.co.za

Information Officer: Bradley Taylor

Information Officer email: brad@kokio.co.za
Services offered: Website hosting, website design and development, ecommerce, design, digital marketing, performance marketing and search engine optimisation
 Pricing: Supplied through written quotations, proposals, service plans or ordering pages, as applicable
 Payment methods and terms: As stated in the relevant quotation, invoice, order page or service agreement
 Service delivery: According to the scope and timeframe agreed in writing
 Cancellation and refund terms: As stated in the applicable agreement and subject to South African consumer 

  1. Contact Us

Questions about these Terms and Conditions may be sent to:

KOKIO (PTY) LTD

38 Valley Drive, Forest Hills, Kloof, KwaZulu-Natal, 3610, South Africa

brad@kokio.co.za

+27 82 857 3389